FAQ's

What do you recommend for apparel embroidery size?
For a typical left chest embroidery, the ideal design has a maximum dimension of 100mm. There are exceptions when a design has one dimension that is several times larger than the other. The size of many designs is dictated by the smallest text in the design. We will size your design appropriately based on our experience.

What is the smallest text size you can embroider?

The smallest text we can accurately embroider is about 5mm high. We can make adjustments to your design to compensate for slight variations. Typically, a single line of text can only include about 20 characters and spaces before it requires the text to be split into two lines.

What do you recommend for headwear embroidery dimensions?
The maximum height for a headwear design is 45mm high (less for visors). The width may be as wide as 100mm or even more.

How many thread colours can I have?
Your embroidery may include up to nine different colours at no extra charge. We rarely need that many, but will use as many colours as necessary to execute your design to your satisfaction. We can embroider up to 15 colours with an additional charge.

How well can you match your thread to my artwork?
We have a large array of thread colours that we will use to match to the provided colours of your logo. If you have particular Pantone© PMS codes you specify, please furnish them and we will do our best to match to the corresponding thread. In either case, we will send you a proof for your approval.

What type of clothing can you supply?
Oceanside has no affiliation with one particular manufacturer; we have taken the approach to rather build working relationships with all the major manufacturers that supply products in Australia. As such we are able to supply a wider range of clothing than our competitors, whatever you require we can supply.

Is it cheaper to do screen printing or embroidery?
Screen Printing can be less expensive, but not as much as people think. It depends on size, quantity, number of colours needed for the logo and the quantity of garments required. As a rule of thumb on smaller runs, embroidery is generally less expensive.

What if I don't have a logo yet?
Oceanside can help you develop a company logo, or refer you to a branding expert if you are a medium to large business that is requiring branding for a variety of mediums. For a quick alternative Oceanside has access to thousands of stock designs, available for you to browse in catalogues. These are created by companies who specialize in making embroidery designs and are sold to anyone wishing to use them. We have stock designs for every need. We can also customize a stock design by adding the name of your business or organization, which does not incur a setup fee.

Do I have to come down to your shop to purchase?
No. The transaction can happen liaising over the phone and email with your product shipped to you. However, we would love to meet you and have you visit our shop.

What types of payment do you take?
We accept cash, cheque, credit and EFT.

In what format should I submit my logo?
For the purposes of embroidery, we prefer a vector file (Adobe illustrator, Corel draw etc) or a Raster image (JPG, BMP etc) at 300dpi . We can accept most forms of images however vector files are easiest for us to work with. For the purposes of screen printing vector files are required. We can use JPG, GIF, PDF or TIFF files for screen printing although set-up cost will be increased.

How does the order process work?
Our customers contact us outlining what their job requires. If garments are required we can direct the customer through our selection of online catalogues to make their choice in garment. Oceanside can provide a sample of the clothing prior to the decoration process or viewing and to determine sizes required. A customer can email or deliver their logo to us with instructions as to what is required.  We then put together a proof image of what is required for screen print items or a 'stitch out' (your logo produced on a test piece of similar fabric) with embroidery for your approval. After approval, the order is produced and shipped or picked up.

Can I order if I am not in the local Area?
Yes. We accept orders from all over Australia.

Can I bring my own garments in for embroidery and printing?
Yes. However, much clothing is not designed for further decoration and each order will need to be assessed. Quite often we can actually save you money by supplying the product for you because of our volume discount with several vendors; our supplied clothing is designed to stand up to the decoration process and still supply an impeccable service life.

What types of garments produce the best embroidery results?
Close knit fabric will produce crisp results for embroidery. Loose knit shirts and caps can be difficult for small lettering and detail.

What kind of items can be embroidered?
The saying in our shop is, "If we can hoop it, we can embroider it." Most soft items can be embroidered. Contact us with questions about your particular item.

What is the set-up fee and what is it for?
For embroidery, a set-up fee is a one-time fee charged that is payment for the time it takes to digitize your logo, which means to put it in a format that the embroidery machine can read.
For Screen printing there is a one-time fee for creating the required artwork in the correct format to set up screens (this can may waived depending on how the clients artwork is provided), there is also a set-up fee attributed to each order, this is to develop the film screens used in the printing process.

How does pricing work for screen printing and embroidery?
Screen printing is priced in the following way:
• Number of garments being printed.
• Number of colours.
• Number of locations on the shirt.
• Number of screens required to print the garment.

Embroidery pricing is tied to the number of stitches. A garment of 3,000 stitches is going to take much less time on the embroidery machine then a design of 50,000 stitches. Pricing is also dependent on the number of garments embroidered. Colours are not normally a pricing factor unless there are more than nine colours in the design.